The online shopping surge is here to stay – now we have the proof!
Headlines for the UK’s in-store retailers have been pretty shocking in recent weeks: After 242 years, Debenhams’ 118 high street stores have shut for good. Over 300 Topshop, Topman, and Miss Selfridge stores will soon disappear. 214 Dorothy Perkins, Wallis and Burton shops owned by the Arcadia group are closing These brands will not be […]
How Virtual Shopping Assistants drive brand consistency
The best online retailers work extremely hard to develop their brands, but all that hard work can easily come to nothing if customer service falls short. Customer service lapses can have many different causes. Agents may not fully understand a brand’s values, or they might simply make a mistake through poor judgement. Expecting agents to […]
