The “typical” customer journey doesn’t exist. We can help.
The biggest priority for any online retailer is to provide a good customer journey. Good websites are designed to take shoppers from a landing page, through the discovery process, all the way to a successful and pain-free checkout. The Virtual Shopping Assistant from Envolve Tech can be a very important part of that “discovery process.” […]
42% of online shoppers struggle to find what they want
According to a recent survey of 4,000 online shoppers, finding the product was too difficult for a shocking 42% of respondents. The survey, which was commissioned by consulting firm Contentsquare, also found that only 15% of respondents were happy overall with online customer experience. Improving customer experience has long been seen as a key goal […]
Helping a client through controversy
What happens when your website is suddenly hit with hundreds of unexpected, angry messages? Thankfully this isn’t a typical event for most brands, but it can happen to anyone. If it ever does happen, one thing to keep an eye on is the human cost. Customer service agents are valued employees, and asking them to […]
How Virtual Shopping Assistants drive brand consistency
The best online retailers work extremely hard to develop their brands, but all that hard work can easily come to nothing if customer service falls short. Customer service lapses can have many different causes. Agents may not fully understand a brand’s values, or they might simply make a mistake through poor judgement. Expecting agents to […]
