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Envolve Tech News

The “typical” customer journey doesn’t exist. We can help.

The biggest priority for any online retailer is to provide a good customer journey. Good websites are designed to take shoppers from a landing page, through the discovery process, all the way to a successful and pain-free checkout. The Virtual Shopping Assistant from Envolve Tech can be a very important part of that “discovery process.”…

To survive and thrive, eCommerce sites must compete on customer service

When I was a kid there was nothing more normal than shopping in a big department store. In one place you could buy a bedspread, a new washing machine, a toaster, and a new suit. Each department was stocked with high quality brands, and often there was a member of staff with decades of experience…

The online shopping surge is here to stay – now we have the proof!

Headlines for the UK’s in-store retailers have been pretty shocking in recent weeks: After 242 years, Debenhams’ 118 high street stores have shut for good. Over 300 Topshop, Topman, and Miss Selfridge stores will soon disappear. 214 Dorothy Perkins, Wallis and Burton shops owned by the Arcadia group are closing These brands will not be…

42% of online shoppers struggle to find what they want

According to a recent survey of 4,000 online shoppers, finding the product was too difficult for a shocking 42% of respondents. The survey, which was commissioned by consulting firm Contentsquare, also found that only 15% of respondents were happy overall with online customer experience. Improving customer experience has long been seen as a key goal…

Marc Blumberg joins Envolve Tech as Vice President of Sales

2021 is already shaping up to be a very exciting year for Envolve Tech! Today we are thrilled to announce the opening of our first overseas office – in New York – and the addition of our first Vice President of Sales, Marc Blumberg. Marc has previously helped startups from the UK and Germany successfully…

2020 has been tough – but also amazing!

2020 has been a difficult year in so many different ways, but – at least in business terms – it has been a VERY exciting year for everyone Envolve Tech. We have grown from a promising startup with a handful of clients into an established member of the performance marketing industry, with new partnerships being…

Black Friday: converting every sale possible

The past few days have been the most exciting ever in the history of Envolve Tech. With inbound traffic surging, and the number of customer questions exploding, our Virtual Shopping Assistant (VSA) instantly scaled to meet demand and converted sales at record levels. It was our best Black Friday ever, and based on the feedback…

Envolve Tech raises £720K investment

Big news! We have successfully closed our latest funding round for a total of £720,000. The vast majority of investment was provided by private investors, including several prominent members of the performance marketing industry from the Thorium Technology Investor Network. Additional investment came from the female angel investment network Angel Academe. We opened the round…

Envolve Tech founder included in PerformanceIN 50

Envolve Tech founder and CEO Emma Smith has been named in the 2020 edition of the PerformanceIN 50 – a list of the top fifty players in the performance marketing industry. The annual list was curated from peer nominations and internal research, and includes the year’s most exceptional, inspiring and influential individuals. Emma is also…

Helping a client through controversy

What happens when your website is suddenly hit with hundreds of unexpected, angry messages? Thankfully this isn’t a typical event for most brands, but it can happen to anyone. If it ever does happen, one thing to keep an eye on is the human cost. Customer service agents are valued employees, and asking them to…