Helping a client through controversy
What happens when your website is suddenly hit with hundreds of unexpected, angry messages? Thankfully this isn’t a typical event for most brands, but it can happen to anyone. If it ever does happen, one thing to keep an eye on is the human cost. Customer service agents are valued employees, and asking them to […]
Introducing our new Product Manager: Holly Rumble
Envolve Tech keeps on growing! We are pleased to welcome our third new hire within a month – new Product Manager, Holly Rumble! What is a product manager? Glad you asked. Holly will be in charge of identifying and planning improvements to the Envolve Tech Virtual Shopping Assistant. To do this she will be analysing […]
How retailers should respond to #CantComplain
In early July, the BBC 1 television programme Watchdog launched its #CantComplain investigation, highlighting how companies across Britain are simply not responding to customer enquiries. Three weeks later, the consumer outrage that sparked the initial investigation is only growing stronger. Many retailers around the world are struggling with surges in customer enquiries, as more shopping […]
Introducing our new account manager: Sarah Evans
The Envolve Tech team has grown again! Sarah Evans has recently joined us as our new dedicated account manager. Sarah has eight years experience as an account manager in a variety of different industries, and will soon be helping our growing list of clients maximise sales and get the best from their Digital Sales Assistants. […]
Introducing our new Head of Partnerships: Dan Amarquaye
Envolve Tech is delighted to welcome a new member to the team this month: Dan Amarquaye, who joins us as our new Head of Partnerships. Dan has ten years experience working in the performance marketing sector. Most recently he worked for Publisher Discovery, which, like Envolve Tech, provides new technology to retailers engaged in performance […]
