Terms & Conditions for Clients (Retailers / Advertisers)
Last Updated: 21st November 2025
These Terms & Conditions govern the use of Envolve’s Chatbot services by Clients (retailers / advertisers).
- Company
- Envolve Technology Limited (Company No. 08548197)
- Governing Law
- England & Wales
1.Definitions
- “Envolve”
- means Envolve Technology Limited, a company registered in England & Wales with company number 08548197.
- “Client”
- means the business deploying the Envolve Chatbot on its Website.
- “Chatbot”
- means Envolve’s Virtual Shopping Assistant solution, built using generative AI technology (including Google Gemini).
- “Commission”
- means performance-based payments payable by the Client to Envolve under the agreed commercial structure.
- “Website”
- means the Client’s website, app, or digital property on which the Chatbot is deployed.
- “Users”
- means end-users interacting with the Chatbot on the Client’s Website.
2.Acceptance of These Terms
The Client accepts these Terms & Conditions when they:
- Install, embed, or deploy Envolve’s script on any Website; or
- Provide written instruction or permission for deployment; or
- Continue to use the Chatbot after notification of updated Terms.
Envolve may update these Terms from time to time.
3.Nature of the Chatbot
The Chatbot uses generative AI and may produce inaccurate, incomplete, or erroneous responses. All outputs are indicative only. Product details, pricing, availability, and offers must be confirmed on the Client’s Website. The Chatbot may be influenced by malicious or manipulative user prompts.
4.Client Responsibilities
The Client is responsible for ensuring accurate and up-to-date product information. All recommendations must be independently verified.
Affiliate-network integrations
Where integration occurs through networks (e.g., AWIN, CJ, ShareASale, Impact, Rakuten, Partnerize), the Client acknowledges that Envolve is not responsible for:
- Third-party tracking, APIs, or scripts,
- Network-side failures or discrepancies,
- Pixel issues or data mismatches.
5.Prohibited Use by Users
Envolve is not liable for malicious prompting, misuse, or harmful attempts by Users.
6.Data Protection
Each party is an independent controller. Envolve follows UK GDPR.
7.Intellectual Property
All intellectual property in the Chatbot remains owned by Envolve. A non-exclusive, revocable licence is granted to the Client for deployment of the Chatbot on the Client’s Website in accordance with these Terms.
8.Service Availability
No guaranteed service levels apply unless expressly agreed in writing between the parties.
9.Limitation of Liability
Envolve has no liability for chatbot responses, AI inaccuracies, hallucinations, or User reliance on any output generated by the Chatbot. Envolve has no liability arising from affiliate-network integrations.
The liability cap is limited to the total Commission paid by the Client to Envolve in the three (3) months prior to the relevant event.
Liability applies only where Envolve’s code directly caused technical damage.
Exclusions include loss of revenue, profit, goodwill, or any indirect or consequential loss.
10.Client Indemnity
The Client indemnifies Envolve for issues arising from Client content, pricing, inaccuracies, or third-party claims relating to the Client’s Website, products, or services.
11.Suspension and Termination
The Client may terminate these Terms with at least 30 days' written notice unless Envolve materially breaches the Terms and fails to remedy such breach.
Envolve may suspend or terminate access to the Chatbot immediately in the event of unlawful use, non-payment, breach of these Terms, interference with the service, or misuse.
No refunds are payable unless legally required.
12.Suspension and Termination
These Terms & Conditions are governed by and construed in accordance with the laws of England & Wales. The courts of England & Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.