Terms & Conditions for End-Users (Consumers)
Last Updated: 21st November 2025
These Terms & Conditions govern the use of Envolve’s Chatbot services by End-Users (consumers).
1. About This Service
This chatbot is provided by Envolve Technology Limited and is embedded on the website you are visiting. It uses generative AI technology to assist with product discovery and general shopping guidance. The chatbot is not a source of verified product data, pricing, or offers.
2. AI-Generated Responses
All responses are generated automatically and may be incorrect, incomplete, outdated, or misleading. All chatbot content is indicative only. You must verify all product information, pricing, offers, recommendations, availability, and suitability directly on the retailer’s website.
3. Prohibited and Malicious Use
You must not:
- Generate or request harmful, abusive, offensive, illegal, or unsafe content
- Extract data in a manner intended to circumvent intended use
- Probe the system for exploits or vulnerabilities
- Impersonate others
- Request or provide sensitive or confidential information
Envolve may update these Terms from time to time.
4. No Liability
Envolve Technology Limited is not liable for any action taken in reliance on chatbot outputs. Use is at your own risk.
5. Data and Privacy
Conversation content may be processed. Personal data (if voluntarily shared) is processed per applicable data-protection laws and the retailer’s privacy policy.
6. Intellectual Property
All technology and content remain the intellectual property of Envolve Technology Limited or its licensors.
7. No Warranty
The chatbot is provided “as is” without warranties.
8. Governing Law
England & Wales law applies. Courts of England & Wales have exclusive jurisdiction.